Frequently asked questions
What should I pack for a mystery trip?
A week before your departure, we’ll email you the forecast for your surprise destination along with a curated packing list. This ensures you're ready for anything, whether it’s city exploring, nature escapes or cozy downtime.
What if I don’t like where you send me?
Your destination is carefully chosen based on your quiz responses and preferences. We personalise every itinerary, so you’re more likely to fall in love with somewhere unexpected than be disappointed. Trust the surprise, it's part of the adventure.
How long are Wander Weekend trips?
All our trips are 3 days and 2 nights, typically departing Friday morning and returning Sunday evening. If you have specific timing needs, include them in your booking survey. Our Luxury package offers more flexibility around your schedule.
Can I book a trip that’s not Friday to Sunday?
Absolutely. Your trip can be during the week as long as it's 3 days and 2 nights. Just tell us your preferred departure date when booking and we’ll handle the rest.
Can I take checked luggage?
Wander Weekends are planned with carry-on only for ease of travel. If you need a checked bag, let us know in your survey. We’re happy to add it for an additional fee.
How does payment work?
You’ll pay in full at checkout via credit card or PayPal. Even if your trip is months away, we process the payment immediately for your security. We do not store payment details.
What kind of accommodation is included?
Your accommodation will match your package, from simple boutique stays to luxury properties. Based on your preferences, we might book you into a cosy cabin, modern apartment or elegant hotel.
What happens if my flight is cancelled?
If your flight is cancelled due to weather or other unforeseen circumstances, we’ll assist in rebooking or help coordinate a partial refund where applicable. Your peace of mind is our priority.
Is Wander Weekends just for couples?
Not at all. We welcome couples, friends, families or small groups. The only requirement is a minimum of two travelers per booking. Unless its solo.
When will I receive my destination envelope?
Two days before departure, your Wander envelope will arrive with all the key details including your mystery location, itinerary and travel tips.
Which cities can I fly out from?
We currently arrange flights from Auckland, Wellington, Christchurch and Dunedin. If you're located elsewhere, please email us to discuss custom options.
Does the Road Trip Wanderer include petrol?
Petrol isn’t included in this package. Travel distances vary and it's difficult to estimate fuel costs, so we leave that part up to you.
Can I gift a Wander Weekend?
Absolutely. Our gift vouchers range from $100 to $1,000 but also you can purchase full packages. The vouchers are delivered as printable PDFs. Vouchers are valid for one year and can be redeemed online using a unique promo code.
Is a rental car included with my booking?
Rental cars or airport transfers are included with our Superior and Luxury packages. Drivers must be 18 or older with a full New Zealand license. All cars are covered by full insurance, but you’ll be responsible for the excess if needed.
Can i bring my kids?
Yes, that's why we have a beautiful family package.
If I choose food, how many meals are included?
Meal options vary depending on your budget and preferences. You may receive breakfast, meal vouchers or groceries, but not all meals are included unless noted in your itinerary.
When will I know my airport check-in time?
Once your travel is confirmed, we’ll share your estimated departure and return times. Full flight details will be revealed alongside your mystery destination.
Can I book over a public holiday?
Yes, but we recommend budgeting more for holiday weekends as travel costs increase. If your schedule is flexible, a non-holiday weekend offers better availability and less peak travel stress.
Can travellers depart from different cities?
Yes. For flight-inclusive packages, your group can depart from different airports. Just note everyone’s details in your survey. For Local Wanderer trips, everyone must leave from the same location.
Is local transport included to and from the airport?
Transport to your departure airport is not included, but we’ll share your itinerary early so you can arrange transfers. At your destination, Superior and Luxury packages include a rental car or transfer.
Is travel insurance included?
Travel insurance isn’t included, but we’re happy to organise it for you. Just email us for a personalised quote to cover your Wander Weekend.
Where can the Road Trip Wanderer start from?
Anywhere. This flexible package departs from your own driveway and takes you somewhere new with no flights needed.
How far will I drive on the Road Trip Wanderer?
Your drive will be between one and five hours from home. We keep things local so you get more time to enjoy your destination, not the journey.
What happens if I want to cancel?
Refunds are considered on a case by case basis. When we book your trip, we pay deposits and/or make payments in full to secure reservations therefore refunds are subject to the terms and conditions of the activities, transportation and accommodation providers through which your reservations are made. We make no guarantee or promises as to whether providers will issue a refund. A service fee will be charged if partial refund is issued.